Returns & Exchanges

ZHIYUN Store offers a 30-day return policy for all stabilizers and accessories to ensure you have the best cinematic experience. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and technical inspections.

1

Initiate Return Request

Contact our support team within 30 days of delivery with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

2

Prepare Your Package

Securely pack the device in its original packaging, including all gimbal components, cables, manuals, and promotional items to avoid restocking fees.

3

Ship to Service Center

Affix the provided shipping label and drop off the package at an authorized carrier location; we recommend using a trackable service for high-value electronics.

4

Inspection and Refund

Once our technicians verify the item's condition and functionality, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing